Privacy policy

How we handle your information

This policy explains what personal information Beijing Qiuguang Zhixing Technology Co., Ltd. collects through xevqvsi.com, why it is collected, who it is shared with, how long it is kept, and the rights you can exercise over it.

The data controller

xevqvsi.com is operated by Beijing Qiuguang Zhixing Technology Co., Ltd., registered at Room 10-1210, 4th Floor, Building 2, No. 55, Xinhua North Road, Tongzhou District, Beijing (Cluster Registration). For the purposes of data protection law, that company is the controller of the personal information described below. Written enquiries and rights requests should be sent to service@xevqvsi.com.

Information and where it comes from

Identity and contact: Name, delivery address, email address and telephone number, supplied by you at checkout or when you contact us.
Order information: Items purchased, order value, order number, delivery status and any returns or refunds linked to the order.
Payment information: Confirmation that a payment succeeded, the method used, and limited reference details. Full card numbers are not transmitted to or stored by us.
Technical information: IP address, browser type, device type, referring page and pages viewed, collected automatically through cookies and similar technologies.
Correspondence: The content of emails and messages you send us, including any photographs attached, so we can answer and keep a record of the issue.
Marketing preferences: Whether you have opted in to receive email updates, and any unsubscribe requests.

Purposes and the basis for each

To fulfil orders — processing payment, packing and dispatching, issuing tracking, handling returns. This is necessary to perform the contract between us.
To answer questions — responding to enquiries and warranty claims. This is necessary to perform the contract, or is in our legitimate interest in running the store well.
To meet legal obligations — keeping tax and transaction records for the periods the law requires.
To prevent fraud — screening orders for indicators of fraudulent activity, which is in our legitimate interest and in yours.
To improve the store — understanding which pages are used and where orders are abandoned, on the basis of consent where cookies are not strictly necessary.
To send updates — only where you have opted in, and you can withdraw that consent at any time.

Small files, and what they do

Cookies are used to keep items in your basket, remember your details between visits, secure the checkout, and measure how the site is used. Some are essential to the functioning of the store and cannot be switched off; others are optional.

You can control cookies through your browser settings, including blocking or deleting them. Blocking essential cookies will prevent the checkout from working. Where consent is required in your jurisdiction, non-essential cookies are only set once you have agreed.

Who else sees information, and why

Commerce platform. The store runs on Shopify, which processes and hosts order and customer data on our behalf under its own data processing terms.
Payment providers. Card and wallet transactions are processed by certified providers who receive what they need to authorise and settle the payment.
Carriers. Delivery partners receive the name, address and contact details needed to deliver the parcel and, where applicable, to clear customs.
Professional advisers and authorities. Where required to meet a legal obligation, or where disclosure is necessary to establish or defend a legal claim.
We do not sell personal information, and we do not share it for advertising purposes beyond what is described above.

Where information is processed

Orders are shipped internationally, so information necessarily moves between countries. Our providers may process data outside your own country, including in jurisdictions whose data protection laws differ from those where you live. Where that happens, transfers are made under contractual and organisational safeguards designed to keep the level of protection substantially the same.

How long we keep things

Order and transaction records are kept for the period required by tax and accounting rules in the places we operate, after which they are deleted or anonymised. Correspondence is kept for as long as needed to resolve the matter and to evidence what was agreed. Marketing contact details are kept until you unsubscribe, and removed promptly afterwards.

What you can ask us to do

Access — request a copy of the personal information we hold about you.
Correction — have inaccurate or incomplete information corrected.
Deletion — ask for information to be erased where we have no continuing legal ground to keep it.
Restriction and objection — ask us to restrict processing, or object to processing based on legitimate interests.
Portability — receive information you provided in a structured, machine-readable format.
Withdrawal of consent — withdraw consent for marketing or non-essential cookies at any time.
To exercise any of these, email service@xevqvsi.com. We may need to verify your identity before acting, and we will respond within the period required by the law that applies to your request. You may also have the right to complain to your national data protection authority.

Age limits

The store is not directed at children, and we do not knowingly collect personal information from anyone under the age of sixteen. If you believe a child has placed an order or given us their details, contact service@xevqvsi.com and we will remove it.

Safeguards and what happens if they fail

Access to customer information is limited to staff who need it, administrative access is credential-protected, and data in transit is encrypted. No system is entirely secure, however. Where a breach is likely to result in a risk to your rights, we will notify you and the relevant authority as the applicable law requires.

Updates to this policy

We may update this policy when our practices or the law changes. The current version is always the one published on this page, and material changes will be reflected in the date above. Continuing to use the store after a change means the updated policy applies to information collected from then on.

Operator details

Brand: xevqvsi
Website: xevqvsi.com
Operating entity: Beijing Qiuguang Zhixing Technology Co., Ltd.
Registered address: Room 10-1210, 4th Floor, Building 2, No. 55, Xinhua North Road, Tongzhou District, Beijing (Cluster Registration)
Owner: Li Yang
Customer service email: service@xevqvsi.com
Telephone: 00852-2655850
Customer service hours: Monday–Friday, 10:00–17:00 (UTC-7)
Product categories: Smart personal-care devices — hair styling tools, oral care devices, skin and beauty devices, and everyday grooming tools

Requests and complaints

Send rights requests, questions about this policy, or complaints to service@xevqvsi.com, or write to Beijing Qiuguang Zhixing Technology Co., Ltd. at Room 10-1210, 4th Floor, Building 2, No. 55, Xinhua North Road, Tongzhou District, Beijing (Cluster Registration).