Add the item to your basket, proceed to checkout, enter your delivery and contact details, choose a payment method and confirm. A confirmation email follows within minutes; if it does not appear, check your spam folder before contacting us.

The methods shown on the checkout page for your country. These commonly include major credit and debit cards, digital wallets and Shopify-supported accelerated checkout options. We do not accept bank transfers, cash on delivery or payment by cheque.

Prices are displayed and charged in U.S. dollars. Your bank or card issuer converts the amount to your local currency at its own rate, and may add a conversion fee that we do not control or receive.

Contact us as soon as possible with the order number. Orders that have not yet been dispatched can usually be amended or cancelled in full. Once a parcel is with the carrier it cannot be intercepted, and the order then falls under our returns process.

No. Orders are packed for safe transit only.

Orders are prepared within one to three business days, then handed to the carrier. Delivery estimates differ by destination and are shown at checkout. Full detail is set out in our Shipping Policy.

Yes. A tracking reference is emailed on dispatch and remains valid until delivery. Some economy services only update at key transit points, so a tracking page may look unchanged for several days without there being a problem.

We ship to the destinations listed at checkout. If your country does not appear there, we are unable to deliver to it at present.

Orders shipped outside the country of dispatch may attract import duty, VAT or handling charges imposed by the destination. These are set by local authorities, are not included in our prices, and are payable by the recipient.

Tell us and we will open an investigation with the carrier. Where a parcel is confirmed lost in transit, we replace or refund it. Investigations can take several weeks, and we will keep you informed throughout.

Thirty days from the date of delivery, provided the item is returned in the condition described in our Return and Refund Policy.

Where an item is faulty, damaged or incorrectly sent, we cover the return cost. For a change-of-mind return, the cost of sending it back rests with the customer — see the policy for the exact position.

Refunds are issued once the returned item is received and inspected, and then take a further period to appear depending on your payment provider. The Return and Refund Policy sets out the timings.

Twelve months from delivery against manufacturing defects in the device itself. It does not cover accidental damage, normal wear, unauthorised repair, or use contrary to the product instructions.

Where stock allows, yes. Say so in your first message and we will hold the replacement while the original is on its way back.

Each product is supplied with instructions and, where relevant, temperature or intensity guidance. Follow the instructions for your own hair or skin type rather than copying a routine intended for a different one.

Where a device uses a consumable — a scalp serum, a cleanser, a replacement head — it is designed to work with standard products unless the product page states otherwise. Refillable reservoirs are not tied to a proprietary cartridge.

Product pages state the voltage range. Devices marked as dual voltage work worldwide with a plug adapter; those that are not require a converter. Check the page before travelling with a device.

No. Card details are collected and processed by our payment providers, who are certified to handle them. We never see or keep full card numbers.

No. Guest checkout is available. Creating an account simply keeps your order history in one place.

Email service@xevqvsi.com with the request. Our Privacy Policy explains what we hold, how long we keep it, and what we are able to delete.