Sending something back
Thirty days to change your mind, a straightforward process for anything that arrives faulty, and clear timings for when money reaches your account.
Thirty days from delivery
You may return an item within thirty days of the date it was delivered. The device must come back with its original packaging, accessories, cables and documentation, and in a condition that allows it to be resold. Used personal-care devices cannot be resold, so hygiene condition matters: items showing signs of use beyond a reasonable inspection cannot be accepted for a change-of-mind return.
This does not limit your rights where an item is faulty, damaged in transit, or not what you ordered. In those cases the condition requirements above do not apply.
Where the line is drawn
Accepted
Unused items in original packaging within thirty days; items that are faulty, damaged on arrival, or incorrectly sent; items that do not match their description.
Not accepted
Items returned after thirty days; items showing use beyond inspection; items returned without accessories or packaging; items damaged through misuse; and any item bought from another retailer.
Judged case by case
Hygiene-sealed items where the seal is broken, and devices with replaceable heads that have been fitted. We will always explain the decision rather than simply refusing.
Exchanges
Available where stock permits. Tell us in your first message and the replacement is held while the original travels back.
Five steps, in order
Email us first
Send the order number, the item and the reason to service@xevqvsi.com. Returns sent without notice cannot be matched to an order and will be delayed.
Wait for instructions
We reply with the return address and, where the return is our responsibility, a prepaid label. Do not ship before you hear from us.
Pack it properly
Use the original box where possible and include all accessories. Devices damaged in return transit because of poor packing may affect the refund.
Send it with tracking
Keep the proof of postage until the refund is complete. Untracked returns that go missing cannot be refunded.
Confirmation and refund
We inspect the item on arrival and email the outcome. Approved refunds are issued to the original payment method.
Who pays, and when money arrives
| Faulty, damaged or wrong item | Return postage is covered by us, and the refund includes any original shipping charge paid. |
|---|---|
| Change of mind | The customer pays return postage. The original shipping charge is refunded only where the whole order is returned. |
| Inspection | Items are inspected within three business days of arrival at our returns address. |
| Refund issued | Within three business days of the inspection being passed. |
| Funds visible | A further period set by your bank or card issuer, typically five to ten business days, over which we have no control once the refund has been released. |
| Refund destination | The original payment method. Refunds to a different card or account are not possible. |
Cancellations, refusals and missing parcels
- Cancellation before dispatch. Contact us with the order number; orders not yet dispatched are cancelled and refunded in full.
- Refused or uncollected parcels. A parcel refused at delivery or left uncollected comes back to us and is treated as a return, with the shipping cost deducted from the refund.
- Address errors. Where an incorrect address was supplied at checkout and the parcel cannot be delivered, the cost of redelivery rests with the customer.
- Lost in transit. Where a carrier confirms a parcel is lost, we replace or refund in full once the investigation closes.
Before you send anything back
Email service@xevqvsi.com and wait for the return address. Parcels sent without a prior request cannot be identified on arrival and take considerably longer to process.
Operator details
| Brand | xevqvsi |
|---|---|
| Website | xevqvsi.com |
| Operating entity | Beijing Qiuguang Zhixing Technology Co., Ltd. |
| Registered address | Room 10-1210, 4th Floor, Building 2, No. 55, Xinhua North Road, Tongzhou District, Beijing (Cluster Registration) |
| Owner | Li Yang |
| Customer service email | service@xevqvsi.com |
| Telephone | 00852-2655850 |
| Customer service hours | MondayβFriday, 10:00β17:00 (UTC-7) |
| Product categories | Smart personal-care devices β hair styling tools, oral care devices, skin and beauty devices, and everyday grooming tools |