Where orders go, and how
Processing times, delivery estimates, tracking, customs, and what happens when a parcel does not behave as expected.
From order to doorstep
| Processing | One to three business days from payment, during which the order is picked, checked and packed. |
|---|---|
| Dispatch | Handed to the carrier at the end of processing. Tracking is emailed at this point. |
| Delivery estimate | Varies by destination and service, and is shown at checkout for your address. Estimates are not guarantees. |
| Peak periods | Public holidays, promotional periods and customs backlogs can extend every stage above. We will say so on the site when we expect delays. |
| Weekends | Orders are not processed or dispatched at weekends or on public holidays in the country of dispatch. |
What is available where
We deliver to the countries offered at checkout. The list is determined by the shipping services available to us and can change; the checkout page for your address is always the current answer.
Shipping charges, where they apply, are calculated from the destination and the weight or size of the parcel and are shown before payment. Any free-shipping threshold in force is displayed on the site.
Orders are dispatched from our fulfilment partners. A single order may therefore arrive in more than one parcel, and each parcel has its own tracking number. That is not an error.
Following the parcel
Tracking is automatic
A tracking reference is emailed on dispatch. Some economy services only scan at key transit points, so a tracking page may stay unchanged for days without anything being wrong.
Someone may need to sign
Depending on the service and country, a signature or an in-person handover may be required. Unattended parcels may be left in a safe place or taken to a local collection point.
Customs clearance
International parcels pass through customs in the destination country. Clearance is outside our control and can add time that tracking does not explain.
Who pays what on arrival
Orders shipped outside the country of dispatch may be subject to import duty, VAT, GST or handling fees imposed by the destination. These charges are set by local authorities, are not included in our prices or shipping charges, and are payable by the recipient.
We complete customs documentation with accurate descriptions and values. Under-declaring a parcel is not something we do, and a request to do so will be declined.
Delays, wrong addresses and losses
- Delayed. If tracking has not moved beyond the estimate shown at checkout, contact us and we will query it with the carrier.
- Wrong address supplied. Tell us immediately. Before dispatch we can amend it; afterwards it cannot be changed, and redelivery costs fall to the customer.
- Lost. Where the carrier confirms a parcel is lost in transit, we replace or refund it. Investigations take time and we will keep you informed.
- Damaged on arrival. Photograph the packaging and the device, keep both, and email service@xevqvsi.com. Do not discard the packaging until we reply.
A practical suggestion
Check your delivery address and postcode carefully at checkout β address errors are the most common cause of parcels going astray, and they are also the easiest to avoid.
Operator details
| Brand | xevqvsi |
|---|---|
| Website | xevqvsi.com |
| Operating entity | Beijing Qiuguang Zhixing Technology Co., Ltd. |
| Registered address | Room 10-1210, 4th Floor, Building 2, No. 55, Xinhua North Road, Tongzhou District, Beijing (Cluster Registration) |
| Owner | Li Yang |
| Customer service email | service@xevqvsi.com |
| Telephone | 00852-2655850 |
| Customer service hours | MondayβFriday, 10:00β17:00 (UTC-7) |
| Product categories | Smart personal-care devices β hair styling tools, oral care devices, skin and beauty devices, and everyday grooming tools |